General terms and conditions on the Higher Nature website

Welcome to the Higher Nature website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Higher Nature’s relationship with you in relation to this website.

The term “Higher Nature” or “us” or “we” refers to the owner of the website whose registered office is Higher Nature Limited, 10 Discovery Way, Horam, Heathfield, England, TN21 0GE. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Higher Nature’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Please note that VAT charged on orders from this site are subject to local VAT rates

Before you have created and signed-in to your account, product prices are displayed on the site in GBP using UK VAT rate of 20% where it applies. Some products are zero-rated for VAT in the UK and therefore are priced without VAT.

Once you have signed-in and set the delivery address for your order, if that address is in a country with different VAT rates, these will then be applied.

This may cause prices you see on the site to change once you have signed-in. Also if your selected currency is not GBP that switch will also occur when you sign-in which again can make the displayed prices change.

Country	General VAT Rate	Foodstuffs VAT Rate
UK (Default)	20%	0%
Denmark	25%	25%
France	20% (or 10%)	5,5%
Germany	19%	7%
Greece	23%	13%
Ireland	23%	0%
Spain	21%	4%

 

Membership programme

Higher Nature’s Membership programme ceased inviting access for new members as of 28^th August 2024.

The Higher Nature Membership programme remains available for existing members. Members are required to maintain an active membership and must renew their membership before it expires annually. Renewal reminders are sent by email prior to membership expiry, alternatively you may call us on 0330 001 2747 or email us at customerservices@highernature.com to find out your membership expiry date. 

Membership benefits include:

• Save between 5% and 30% on every order
• Free UK shipping
• Receive our monthly newsletter and regular emails
• Choice of membership gift with your second order

Discounts cannot be used in conjunction with Subscribe & Save discounts. 

The membership discount levels are:

Order value	Discount
Up to £25	5%
£25 - £55	10%
£55 - £100	15%
£100 - £200	20%
£200 - £300	25%
£300 - £500	27.5%
£500+	30%

Subscribe & Save terms and conditions

1. What Subscribe & Save is
Subscribe & Save is a repeat delivery service. You choose your products and how often you want them, and we send them automatically at your chosen frequency and take payment each time until you change or cancel your subscription.

2. Managing your subscription
You can change your products, quantities, delivery frequency and next delivery date at any time in the subscription portal. You can also contact customer services (details in section 11).

• Delivery frequency options are every 4, 6, 8, 10 or 12 weeks.
• There is no maximum quantity per order.
• One subscription can include several products, and they will be sent together in a single order.
• Each subscription has one delivery address. You can update it in your account or by contacting us.

3. Reminders and deadlines for changes
We will email you at least 48 hours before each order is created, so you can review it.

You can change or cancel an upcoming order until 10:00pm (UK time) the day before dispatch. If you change it after that, the change will apply to your following order, and the current order will go out as it was.

4. Prices, discount and delivery

• Discount: You get 15% off the standard retail price (including VAT) of the products in each subscription order. The discount does not apply to delivery charges. It cannot be combined with other special offers.
• Membership: Higher Nature membership discounts and benefits cannot be used with Subscribe & Save.
• Delivery: Standard Higher Nature delivery charges apply to each delivery (see our delivery page. Orders of £40 or more, calculated after the 15% discount is applied, qualify for free delivery anywhere in the UK.
• Changes to the discount or prices: If a change would increase what you pay, we will tell you at least 30 days beforehand. You can then accept the change, or cancel your subscription before it takes effect without any charge.

5. Payment
By subscribing, you authorise us to charge your payment card when you place your first order and on each later order date. We will not dispatch an order until payment has cleared.

If your card is missing, declined or expired, we will remind you by email and SMS. You can update your details in the portal or by calling us.

6. Delivery
We will dispatch each order within 2 working days of the order date, and in any event deliver within 10 days of the order date.

7. Stock availability

• Out of stock: We will notify you automatically. We will hold your order for up to 45 days while we wait for the item to come back into stock. At any point you can skip the out-of-stock item, and we will send the rest of your order. You can also change or skip the whole order. You will not be charged for items we have not dispatched but may incur a delivery fee if the £40 threshold has not been met.
• Discontinued products: We will tell you in writing and, where we can, suggest a replacement. We will only send a replacement if you agree.

8. Cancelling
You can cancel at any time in the portal, or by phone or email. Cancellation takes effect from your next order, and you will not be charged for any order that has not yet been dispatched. Orders already dispatched are covered by sections 9 and 10.

9. Your 14-day right to cancel (cooling-off period)
You can cancel your subscription without giving a reason during the 14 days after you receive your first subscription order. The same 14-day right applies to each later delivery, counted from when you receive it.

To cancel, use the subscription portal or tell us clearly by phone, or by email to customerservices@highernature.com.

If you cancel and have already received goods:

• Send the goods back within 14 days of telling us. You will need to pay the cost of returning them.
• We will refund the price of the goods, (plus standard delivery charges if products are faulty, damaged or not as described), within 14 days of receiving the goods back (or proof that you have posted them).
• We will refund to the card used for the order.
• We will be unable to accept returns of products whose hygiene seals you have broken, because of health protection rules.

10. Faulty or incorrect products
Your legal rights for faulty, damaged or incorrect items are not affected by this subscription. If a product is faulty, damaged, not as described or has a quality issue, or we send the wrong item, we will pay for its return and refund, replace or repair it as the law requires. See our returns policy.

11. Contact us
Phone 0800 458 47 47, Monday to Friday, 9:00am to 5:00pm
Email customerservices@highernature.com

Refer a friend

Higher Nature’s refer a friend programme is subject to the following terms and conditions, as well as the websites main terms. The referrer is offered £5 to spend at Higher Nature on orders over £25, for each friend who orders for the first time. This offer is valid for 90 days from issuance. To qualify, the referred friend must be a new customer to Higher Nature and be 18 years+ and the friend must meet the programme requirements. Existing Higher Nature customers that are referred are ineligible. Referrer and friend will be communicated via email once rewards have been assigned, with details on redemption. There is no cash alternative. The friend will receive a £5 discount code, eligible for use on orders £25+. Offer cannot be used in conjunction with any other offer or discount. Discount code cannot be split across multiple orders.

Special offers

Special offers run periodically every month and entitle you to save 15% on selected products. These products are featured on our offers page and feature a special offers icon and discount code. Please note that special offers cannot be used in conjunction with any other offer, discount or membership discount. Special offers are subject to change and availability, and can be removed at any time. Special offers apply to one-time purchase options. You must apply the relevant discount code to activate the special offer saving.

Practitioner programme

Practitioner benefits have been designed specifically for professionally qualified health therapists, who are providing personal consultations to clients.

Account holders qualify for discounts on every order, a practitioner phone line for enquiries, and regular emails.

Before opening an account we will need to see your professional qualification certificate, this can be provided to us by email.

Higher Nature's practitioner programme offers a competitive order discount on every order. This discount cannot be used in conjunction with other offers and discounts, including Subscribe & Save. 

 

Mobile Terms of Service

Higher Nature

Last updated: Oct. 27, 2025

The Higher Nature mobile message service (the "Service") is operated by Higher Nature (“Higher Nature”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Higher Nature’s SMS/text messaging/ WhatsApp service, you agree to receive recurring SMS/text messages/ WhatsApp messages from and on behalf of Higher Nature through your network provider to the mobile number you provided, even if your mobile number is registered on any Do Not Call list. You acknowledge that these messages may include service-related updates (e.g., order updates, account alerts) and promotional messages (e.g., reminders about items left in your online shopping cart, special offers, or promotions). These messages may be triggered by actions such as adding items to your cart without completing checkout on our website. Text messages may be sent using an automatic telephone dialing system or other technology. You confirm that you provided your mobile number voluntarily during website interactions, such as initiating checkout, and consent to receiving these messages unless you opt out. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Higher Nature. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your network provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your network provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to H Nature or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Higher Nature mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to H Nature or email customerservices@highernature.com 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The network carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile number, you must notify us or re-register with your new number to continue receiving messages. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We comply with applicable data protection laws, including the UK Data Protection Act 2018. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.